Privacy Policy

jajili ("jajili," "we," "us," "our") is a Philippines-focused online gaming platform offering slots, live dealer casino games, sports betting, bingo, sabong, and related gaming services to Filipino players. In providing these services, jajili necessarily collects and processes personal information about our players, prospective players, and website visitors.

This Privacy Policy describes the types of personal information we collect, the purposes for which we collect and use it, the parties with whom we may share it, the measures we take to protect it, how long we retain it, and the rights you have in relation to it. We encourage you to read this Privacy Policy carefully and to contact us if you have any questions before registering an account.

jajili operates as both a personal information controller (PIC) and, in some circumstances, a personal information processor (PIP) as those terms are defined under the Philippine Data Privacy Act of 2012. As a PIC, jajili determines the purposes and means of processing your personal information. As a PIP, jajili processes personal information on behalf of third parties such as our licensed game providers in strictly limited and governed circumstances.

jajili collects the following categories of personal information from players and website visitors. The specific data collected from you depends on the nature of your interaction with jajili and the services you use.

Identity & Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement under PAGCOR mandates)
• Gender (optional, used for account personalization)
• Philippine mobile number and email address
• Username and hashed password (passwords are never stored in plain text)
• Nationality and country of residence

KYC & Verification Documents

• Scanned or photographed copies of government-issued photo ID (Philippine passport, driver's license, SSS ID, PhilHealth ID, UMID, or Voter's ID)
• Proof of address documents (utility bills, bank statements) dated within 90 days
• Selfie or liveness verification image taken during the KYC process
• Payment method ownership proof (e.g., screenshot of GCash or PayMaya account, bank statement)

Financial & Transaction Data

• Deposit and withdrawal history including amounts, timestamps, and payment method used
• GCash account reference, PayMaya account reference, BPI/BDO/Metrobank account details (masked), or card BIN information
• Bonus claim history and wagering activity
• Account PHP wallet balance and transaction logs

Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Device fingerprint identifiers used for fraud prevention and one-account enforcement
• Session logs, login timestamps, and jajili login history
• Pages visited, games played, betting patterns, and session duration
• Error logs and crash reports

Communications Data

• Records of your communications with jajili's customer support team via Live Chat, email, Messenger, or Viber
• Feedback, surveys, and promotional opt-in preferences

jajili collects personal information through the following channels and mechanisms:

Directly From You

The majority of personal information jajili holds is provided directly by you during account registration, KYC verification, deposit or withdrawal requests, bonus claim forms, customer support interactions, and any other form you complete on the jajili platform.

Automatically Through Your Use of jajili

When you access and use the jajili platform, our servers automatically record technical data including your IP address, device identifiers, browser type, session start and end times, pages and games accessed, and click-stream data. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 8 of this Policy.

From Third-Party Service Providers

jajili may receive personal information about you from third-party service providers in the course of operating our platform, including:

• KYC Verification Partners: Identity verification results and document authenticity flags from accredited third-party KYC service providers.
• Payment Processors: Transaction status updates, payment confirmation data, and fraud signals from GCash, PayMaya, and banking partners.
• Game Providers: Game session data, bet amounts, and win/loss records from jajili's licensed game content providers.
• Fraud Prevention Providers: Device reputation scores and risk signals from fraud prevention technology partners.

jajili processes your personal information for the following specific, legitimate purposes. For each purpose, we identify the legal basis for processing under the Philippine Data Privacy Act of 2012.

jajili does not sell your personal information. We share personal data only in the specific circumstances described below, and only to the extent necessary for the stated purpose. All third-party recipients of jajili player data are bound by data processing agreements that require them to handle your information in accordance with the Philippine Data Privacy Act of 2012 and this Privacy Policy.

Service Providers & Processors

jajili engages trusted third-party service providers to assist in operating our platform. These providers process personal data on jajili's behalf and under jajili's instructions only. Categories of service providers include: KYC identity verification providers, payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, Visa, Mastercard), cloud hosting and infrastructure providers, fraud detection technology providers, and customer support platform providers.

Game Content Providers

jajili's platform integrates games from licensed third-party game providers. These providers receive session data (player ID, bet amounts, game results) necessary to operate the games and calculate winnings. Game providers are prohibited from using this data for any purpose other than game delivery and audit compliance.

Regulatory & Legal Disclosure

jajili may disclose your personal information to government authorities, regulators, or law enforcement agencies where required by law or a valid legal process, including:

• PAGCOR — in connection with licensing compliance, audit requests, or player complaint investigations.
• The Anti-Money Laundering Council (AMLC) — as required by the Anti-Money Laundering Act of 2001 and its amendments.
• The National Privacy Commission (NPC) — in connection with data breach notifications or regulatory inquiries.
• Philippine law enforcement agencies — pursuant to a valid court order or lawful request.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of substantially all of jajili's assets, your personal information may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via your registered email address prior to the transfer taking effect, and the acquiring entity will be required to honor this Privacy Policy.

jajili retains your personal information for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, jajili will securely delete or irreversibly anonymize your personal information. Anonymized data (from which you cannot be identified) may be retained indefinitely for statistical and platform improvement purposes.

jajili implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, disclosure, or destruction. Our security framework includes:

• Encryption in Transit: All data exchanged between your device and jajili's servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to your jajili login, all game sessions, and all financial transactions.
• Encryption at Rest: Sensitive personal data, including KYC documents and financial records, is encrypted at rest using AES-256 encryption on jajili's secure cloud infrastructure.
• Password Security: Passwords are never stored in plain text. jajili uses industry-standard one-way hashing with salt to store password credentials.
• Two-Factor Authentication (2FA): Players can enable 2FA on their jajili account via the account security settings dashboard, adding an additional verification layer at login.
• Access Controls: Access to personal data within jajili is restricted on a need-to-know basis. All staff with access to player data undergo background checks and receive data privacy training.
• Penetration Testing: jajili's platform undergoes regular third-party security audits and penetration testing to identify and remediate vulnerabilities.
• Data Breach Response: jajili maintains a documented incident response procedure. In the event of a confirmed personal data breach, jajili will notify the NPC and affected players within 72 hours of discovery.

jajili uses cookies and similar tracking technologies to operate our platform, remember your preferences, maintain session security, and analyze platform usage. The following types of cookies are used on jajili:

Strictly Necessary Cookies

These cookies are essential for the jajili platform to function. They enable core features such as maintaining your jajili login session, preserving your security token, and enabling the platform's anti-fraud mechanisms. These cookies cannot be disabled without preventing normal use of jajili.

Functional Cookies

These cookies remember your preferences — such as your preferred language, game lobby display settings, and responsible gaming limit configurations — so that you do not need to re-enter them on every visit. Functional cookies can be disabled in your browser settings, but doing so may degrade your experience on jajili.

Analytics Cookies

jajili uses analytics tools to understand how players interact with our platform — which pages are visited most frequently, how long sessions last, which game categories are most popular, and where users encounter friction. This data is collected in aggregated, anonymized form and is used solely to improve jajili's platform and content. Analytics cookies can be managed via your browser settings.

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers — including Chrome, Safari, Firefox, and Edge — allow you to view, manage, block, or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging into jajili and using the platform's core features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal information held by jajili. To exercise any of these rights, contact jajili's Data Protection Officer (DPO) at [email protected] with the subject line "Data Subject Rights Request."

• Right to Be Informed: You have the right to know what personal information jajili collects about you, the purpose of collection, and how it is used — as described in this Privacy Policy.
• Right of Access: You may request a copy of the personal information jajili holds about you. jajili will provide this within 15 business days of a verified request.
• Right to Rectification: If any personal information jajili holds about you is inaccurate or incomplete, you have the right to request correction. You may also update basic account information directly through your jajili account settings.
• Right to Erasure: You may request deletion of your personal information where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. Note that jajili may be legally required to retain certain data (e.g., KYC and transaction records under AMLA) even after a deletion request.
• Right to Object: You may object to jajili's processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You may request your personal information in a commonly used, machine-readable format (such as CSV or JSON) to facilitate transfer to another service provider.
• Right to File a Complaint: If you believe jajili has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

During the registration process, all prospective players must confirm that they are at least 21 years of age. This declaration is further verified through jajili's mandatory KYC process, which requires submission of a government-issued photo ID confirming date of birth before real-money gaming is unlocked.

If jajili becomes aware that personal information has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete all associated personal information, and return any deposited funds to the originating payment method after deducting applicable processing fees. If you are a parent or guardian and believe your child has registered on jajili, please contact us immediately at [email protected].

jajili's primary data processing infrastructure is located in the Philippines. However, some of jajili's third-party service providers — particularly cloud infrastructure, KYC verification, and game content providers — may process data in other jurisdictions including Singapore, Hong Kong, and the European Economic Area.

Where personal data is transferred outside the Philippines, jajili ensures that appropriate safeguards are in place in accordance with NPC rules on cross-border data flows. These safeguards include contractual clauses binding the overseas recipient to data protection standards equivalent to those required under Philippine law, and transfer impact assessments where required.

jajili will not transfer your personal information to a jurisdiction that does not provide an adequate level of data protection without first obtaining your consent or implementing approved transfer mechanisms.

jajili reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jajili will notify registered players via email to the address on file no less than 7 days before the changes take effect.

The updated Privacy Policy will always be available at jajili.net/privacy-policy. The "Effective Date" at the top of this page indicates when the current version took effect. We encourage you to review this Privacy Policy periodically. Continued use of jajili following notification of changes constitutes your acceptance of the revised Policy.

jajili has appointed a Data Protection Officer (DPO) in compliance with the Philippine Data Privacy Act of 2012. The DPO is responsible for overseeing jajili's data protection strategy, ensuring compliance with applicable privacy laws, and serving as the primary point of contact for data subject rights requests and NPC inquiries.

To exercise your data subject rights, raise a privacy concern, or ask a question about this Privacy Policy, please contact jajili 's Data Protection Officer using the following contact details:

• Email: [email protected] (Subject line: "Data Subject Rights Request" or "Privacy Inquiry")
• Live Chat: Available 24/7 via the jajili platform — select "Privacy & Data" from the support menu
• Response Time: We acknowledge all privacy inquiries within 5 business days

If you are not satisfied with jajili's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC can be reached through their official government website and offices in Manila.