Terms & Conditions

These Terms apply to all visitors, registered users, and anyone who interacts with the jajili platform in any capacity. By clicking "Register," completing the account registration process, or by simply accessing any game or feature on jajili, you are entering into a binding agreement with jajili and agreeing to comply with these Terms along with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

jajili reserves the right to modify, update, or replace any part of these Terms at any time. Changes take effect upon publication on the jajili website. We will notify active players of material changes via the registered email address on file. It is your responsibility to review the Terms periodically. Continued use of jajili after any modifications constitutes acceptance of the updated Terms.

These Terms, together with any supplemental rules, promotion-specific terms, and our Privacy Policy, represent the entire agreement between you and jajili with respect to your use of the platform. In the event of a conflict between these Terms and any supplemental rules, the supplemental rules will prevail in relation to the specific subject matter they govern.

To be eligible to register and use jajili, you must satisfy all of the following conditions at the time of registration and at all times during your use of the platform:

• You are at least 21 years of age.
• You are a natural person with legal capacity to enter into binding agreements under Philippine law or the laws of your jurisdiction.
• You are not accessing jajili from a jurisdiction where online gaming is prohibited or restricted by applicable law.
• You are not a current employee, officer, director, or contractor of jajili or any of its affiliated entities, nor are you a close family member of any such person.
• You do not have an existing active jajili account, nor have you previously been excluded, suspended, or banned from jajili.
• You are accessing jajili on your own behalf and not as an agent, representative, or proxy for any other person.

jajili reserves the right to request proof of age and identity at any time. Accounts that cannot verify eligibility through the KYC process will be suspended. Any funds deposited to an ineligible account will be returned to the originating payment method after deducting any applicable processing fees.

Each player may hold only one registered account on jajili. The registration of multiple accounts by a single individual — whether using different email addresses, phone numbers, payment methods, or device configurations — is strictly prohibited. jajili uses automated and manual systems to detect duplicate accounts, including IP analysis, device fingerprinting, and payment method matching.

Registration Requirements

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, Philippine mobile number, and a valid email address. You agree to keep this information up to date. jajili accepts no liability for issues arising from inaccurate or outdated account information provided by the player.

KYC — Know Your Customer Verification

Before processing any withdrawal, jajili requires all players to complete KYC verification. This process requires submission of the following documents:

• Primary ID: Government-issued photo identification such as a Philippine passport, driver's license, SSS ID, PhilHealth ID, UMID, or Voter's ID.
• Proof of Address: A utility bill, bank statement, or official document bearing your name and address, issued within the past 90 days.
• Payment Method Verification: Proof of ownership of the GCash account, PayMaya account, or bank account used for deposits.

jajili may request additional documentation at any time in compliance with anti-money-laundering (AML) obligations. Failure to provide requested documentation within the specified timeframe may result in account suspension and delay of pending withdrawals.

Account Security

You are solely responsible for maintaining the confidentiality and security of your jajili login credentials. You must not share your username, password, or two-factor authentication codes with any third party. jajili will never request your password through any channel. Report any suspected unauthorized access to your account to jajili support immediately at [email protected].

All financial transactions on jajili are conducted in Philippine Peso (PHP). jajili does not accept deposits in foreign currencies. Any currency conversion required is the sole responsibility of the player, and jajili is not responsible for exchange rate differences or conversion fees charged by third-party payment providers.

Accepted Payment Methods

jajili currently accepts deposits and withdrawals via the following methods: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, Visa, and Mastercard. Payment method availability may vary and is subject to change. Players must use payment methods registered in their own name — third-party deposits and withdrawals are strictly prohibited.

Deposits

Minimum and maximum deposit limits apply per transaction and per day. These limits are displayed at the time of deposit and may vary by payment method and account tier. GCash and PayMaya deposits typically credit to the jajili PHP wallet within seconds. Bank transfer deposits may take up to one banking business day. jajili is not responsible for delays caused by the player's bank or payment provider.

Withdrawals

Withdrawals can only be processed to a payment method that has been previously used to make a deposit to the account, and only after KYC verification is complete. Processing times are as follows:

• GCash / PayMaya: Typically processed within 24 hours on business days.
• BPI / BDO / Metrobank / InstaPay: Typically processed within 1–3 business days.
• Visa / Mastercard: Typically processed within 3–5 business days.

jajili reserves the right to perform enhanced due diligence on large withdrawal requests, which may extend processing times. Players will be notified if additional documentation is required.

jajili offers a range of bonuses, promotional credits, free spins, cashback offers, and loyalty rewards to eligible players. All bonuses are subject to the specific terms and conditions published on the relevant promotion page, which form part of these Terms. In the event of a conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail for that promotion.

General Bonus Rules

• Bonuses are available to registered jajili players who have completed KYC verification, unless otherwise specified on the promotion page.
• Each promotion may only be claimed once per player, per household, per device, and per payment method unless explicitly stated otherwise.
• Bonuses must be used within the expiry period specified on the promotion page. Expired bonus funds and associated winnings will be forfeited without notice.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn.
• jajili reserves the right to withdraw a bonus offer at any time before it has been claimed by the player.
• Bonus abuse — including but not limited to bonus harvesting, matched betting using jajili bonuses, exploitation of technical errors, or coordinated multi-account bonus claiming — is prohibited and will result in account suspension and forfeiture of all associated funds.

Wagering Requirements

When a wagering requirement is expressed as a multiplier (e.g., 30x), this means the total bonus amount must be wagered that many times before a withdrawal can be made. Not all games contribute equally to wagering requirements — contribution percentages are specified on each promotion page. Bets placed on games with restricted or zero contribution will not count toward the wagering requirement.

jajili operates its games through certified and licensed game providers whose random number generators (RNGs) are independently audited for fairness. The outcomes of all RNG-based games — including slots and bingo — are determined by the game provider's certified RNG and are not influenced by jajili or by any action taken by the player.

Prohibited Activities

The following activities are strictly prohibited on jajili and will result in immediate account suspension, forfeiture of balances, and potential reporting to relevant Philippine authorities:

• Using software, bots, scripts, or any automated tools to interact with jajili games or services.
• Exploiting software bugs, errors, or technical malfunctions to gain an unfair advantage. Any winnings obtained through exploitation of a malfunction are void.
• Collusion with other players in any game where collusion could influence outcomes.
• Engaging in fraudulent chargebacks or payment disputes with the intent to retain withdrawn funds.
• Using stolen, unauthorized, or third-party payment instruments for deposits.
• Accessing jajili from a jurisdiction where online gaming is prohibited, using VPN or proxy services to circumvent geographic restrictions.
• Any conduct that constitutes money laundering, terrorist financing, or any other criminal activity.

Technical Malfunctions

In the event of a technical malfunction affecting a game or the jajili platform, jajili reserves the right to void the affected rounds and return stakes to players. jajili is not liable for any loss of winnings, expected winnings, or other damages arising from a technical malfunction, network interruption, or server error.

jajili is committed to responsible gaming as a core platform value. We provide tools that allow all players to manage their gaming activity effectively. These tools are accessible directly from the account dashboard and include:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account.
• Session Time Limits: Receive alerts or automatic session termination when a pre-set session duration is reached.
• Loss Limits: Cap the amount you can lose within a defined time period.
• Cooling-Off Period: Temporarily suspend your account for a short period (24 hours to 6 weeks) without full self-exclusion.
• Self-Exclusion: Permanently close your account or exclude yourself for a defined period of 6 months to 5 years. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

jajili strictly enforces the PAGCOR-mandated minimum age of 21 years for all real-money gaming activities. KYC verification is required before any real-money play is unlocked. Players who believe they have a gambling problem are encouraged to contact jajili support for assistance and to explore self-exclusion options.

For more information on responsible gaming resources available in the Philippines, please visit the jajili Responsible Gaming page.

jajili collects, processes, and stores personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using jajili, you consent to the collection and use of your personal data as described in the Privacy Policy.

jajili collects personal data necessary to operate the platform, process transactions, verify identity, comply with legal obligations, and provide customer support. Your data is never sold to third parties for marketing purposes. For full details on what data we collect, how we use it, how long we retain it, and your rights as a data subject under the Philippine Data Privacy Act of 2012, please refer to the jajili Privacy Policy.

jajili implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction, including 256-bit SSL encryption for all data in transit.

All content on the jajili platform — including but not limited to the jajili brand name, logo, website design, graphics, software, game interfaces, text, and promotional materials — is the intellectual property of jajili or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the jajili platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any jajili content without prior written consent from jajili. Unauthorized use of jajili intellectual property will result in account suspension and may expose you to legal liability.

To the fullest extent permitted by applicable law, jajili's total liability to you for any claim arising out of or relating to your use of the platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by you to your jajili account in the 30 days immediately preceding the event giving rise to the claim.

jajili shall not be liable for any of the following, whether direct, indirect, incidental, special, consequential, or punitive:

• Loss of gaming winnings or expected winnings due to technical malfunction, network interruption, or server error.
• Loss of data, unauthorized access to your account resulting from your failure to maintain credential security.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers.
• Losses arising from your reliance on inaccurate game rules, promotional information, or other content displayed due to a technical error.
• Any consequential losses, loss of profit, or loss of opportunity arising from use of jajili, even if jajili has been advised of the possibility of such damages.

Nothing in these Terms limits or excludes jajili's liability for death or personal injury caused by jajili's negligence, fraud, or any other liability that cannot be excluded under applicable Philippine law.

jajili reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms or any supplemental rules.
• Failure to complete KYC verification within the required timeframe.
• Provision of false, inaccurate, or misleading information during registration or KYC.
• Suspected fraudulent activity, including unauthorized payment instrument use or chargeback abuse.
• Suspected money laundering, terrorist financing, or other criminal activity.
• Suspected violation of the one-account-per-player rule.
• Engagement in prohibited conduct as defined in Section 6 of these Terms.
• Request by a competent regulatory authority or law enforcement agency.

Upon account closure for breach of Terms, jajili reserves the right to forfeit any remaining account balance, including deposited funds, where permitted by applicable law and supported by evidence of the breach. Where account closure is not related to a breach — such as a player-initiated closure — the remaining verified balance will be returned to the player's registered payment method after standard processing.

Players who wish to voluntarily close their account may do so by contacting jajili support at [email protected]. Account closure requests are processed within 5 business days.

jajili reserves the right to amend, update, or replace these Terms at any time. When material changes are made, jajili will notify active players via the email address registered to their account no less than 7 days before the changes take effect, except where changes are required urgently by law or regulatory directive — in which case they may take effect immediately upon publication.

The most current version of these Terms is always available on the jajili website at jajili.net/terms-conditions. It is your responsibility to review the Terms periodically. Your continued use of jajili following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with an amendment, you must stop using jajili and may request account closure in accordance with Section 11.

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between you and jajili, we strongly encourage you to first contact jajili customer support at [email protected] to seek an amicable resolution. jajili's support team will make reasonable efforts to resolve disputes promptly and fairly. If a dispute cannot be resolved informally within 30 days of being raised, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines.

For disputes relating to jajili's compliance with PAGCOR regulations, players may also contact PAGCOR directly through official regulatory channels. jajili cooperates fully with PAGCOR investigations and regulatory inquiries.

If you have any questions about these Terms and Conditions, need clarification on any provision, or wish to raise a concern or dispute, please contact jajili through any of the following support channels:

• Email: [email protected] — for non-urgent inquiries, account matters, and formal disputes.
• Live Chat: Available 24/7 on the jajili website — fastest response for account and payment issues.
• Messenger: Available 24/7 via the official jajili Facebook page.
• Viber: Available 24/7 for Filipino players who prefer messaging via Viber.

jajili's support team is staffed by Filipino customer service professionals who are available around the clock, every day of the year. Average response time via Live Chat is under five minutes during peak hours. Email inquiries are typically responded to within one business day.